Frequent questions

Does Luxury Wolf offer a guarantee?

Yes, we stand behind all of our products and offer a 365-day warranty. Luxury Wolf will replace or repair the items in the event of a manufacturing defect or breakage. This warranty does not cover damage resulting from misuse, accident, or intentional damage to the product.

How long will it take to receive once I place my order?

Our products are available for immediate shipment and ship within one business day from the time the order is placed. Domestic shipments are shipped using MRW and generally arrive in five days or less, international DHL shipments generally arrive in seven days or less.

return policy

You can exchange return for a full refund within 7 days of purchase, as long as the product has not been used and is in perfect condition. Please note that the buyer is responsible for paying all associated shipping costs.

Does Luxury Wolf ship worldwide? Will I have to pay duties and taxes on my international shipment?

Yes, we ship worldwide. Your international order may incur import duties and taxes, which are determined by your local customs authority. For more information, please contact your local customs office. Luxury Wolf is not responsible for payment of import duties and taxes. .

proper care.

• Store your jewelry in a dry place - Do not store your jewelry in the bathroom, as constant moisture deteriorates the plated material.

• Do not clean your jewelry with chemicals - Vermeil / plated material is more delicate than pure metals such as solid gold and sterling silver.

• Use a slightly damp cloth and gently wipe your item, use a clean towel to dry.

• To clean chains and necklaces, hold the piece by the clasp, do not pull the chain to avoid breaking the clasp.

• Be sure to be careful around corners or points as they may catch your towel and damage or dislodge one of your stones.

DO YOU NEED MORE HELP?

Get in touch with our team by Email: info@luxurywolfshop.com

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